FaQs

Frequently Asked Questions

Shipping & Ordering

WHEN WILL I RECEIVE MY ORDER?

The processing of your order, the manufacture of the products and the (free) delivery require a maximum of 10 to 15 working days from our team. We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

HOW CAN I TRACK MY PACKAGE?
You can follow the progress of your order by clicking on this link to contact us or directly via our mail: info@myheroacademia-shop.com
HOW MUCH DOES DELIVERY COST?

We deliver our products worldwide. There is no minimum quantity required per order and all our deliveries are free of charge.

MY ORDER IS NOT COMPLETE

If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don’t worry, your package will arrive soon.

I DID NOT RECEIVE MY ORDER

A problem with the Post Office? Lost, broken, destroyed parcel?
With our secure delivery, MyHeroAcademia-Shop™ takes care of the disputes for you. Customer satisfaction is our priority. We do not send the fault back to the carrier by letting you “manage”. We assume full responsibility by immediately returning a new package to you at our expense, in case of the product(s) bought isn’t received.


Do not hesitate to contact us by email at info@myheroacademia-shop.com : our team will do its best to meet your expectations.

Cancellation & Return

CAN I CHANGE MY ORDER?
Yes, as long as your order is not “in process”.
CAN I CANCEL MY ORDER?
It is quite possible to cancel your order! If the order is already being prepared, however, the cancellation fee will be 40% of the purchase price. Feel free to contact us by email at info@myheroacademia-shop.com : our team will do its best to meet your needs!
I WOULD LIKE TO RETURN AN PRODUCT
We are only able to accept a return in the event of a proven defect in the product. Our products undergo very strict quality controls before each shipment. However, if your products have any manufacturing defects, send us a picture of the product in question (in the original packaging if possible) to info@myheroacademia-shop.com with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
MY ORDER IS NOT COMPLETE

If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don’t worry, your package will arrive soon.

MY CLOTHING IS TOO SMALL

All our textiles are accompanied by a size guide to help our friendly customers avoid this kind of inconvenience. Our team took care to measure each item and add the corresponding comment in each description. From then on, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can be very frustrating.


Feel free to contact our customer support by email at info@myheroacademia-shop.com : we will do our best to satisfy you (by offering possible compensation, for example).

Account & Security

WHEN WILL I RECEIVE MY ORDER?

Payment methods include PayPal and Stripe (Credit cards), both are safe and secure.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

Paypal & Stripe can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:

Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

IS MY INFORMATION SECURE?
Indeed, Yes!

The “HTTPS” in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is nowadays becoming essential. This is the best way to protect your data and protect yourself against hackers or identity theft. Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and is added to the “http” protocol on the website in the address bar.

Others Questions

HOW CAN I ORDER A PRODUCT?
HOW CAN I ORDER A PRODUCT? We make your purchases as easy as possible. select the desired product(s) Click on “add to cart”. Click on the shopping cart icon at the top right (your “shopping cart”) to complete your purchases We also offer you the possibility to create a report to make the process even simpler.
CAN I CUMULATE MY DISCOUNT CODES?
No. Except in exceptional cases, we only accept one discount code per order.
I RECEIVED AN IMPORT TAX
MyHeroAcademia-Shop™ ships their products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.
WHOLESALE ORDER
If you wish to order in bulk, send an e-mail to our team at info@myheroacademia-shop.com.